Return and Refund Policy

Return and Refund Policy
At I-Blu Inc, we want you to feel confident in your purchase. This policy outlines how returns, exchanges, and refunds are managed.

1. Return Eligibility
We offer a 30-day return window, starting from the date you receive your item.

To qualify for a return:

  • The item must be in the same condition as when received

  • Unused, unworn, and with any original tags or labels (if applicable)

  • In its original packaging

  • Accompanied by a receipt or proof of purchase

2. How to Initiate a Return
To begin a return, please contact us at:
service@optimvex.com

If your return request is approved:

  • We will send you a return shipping label

  • You will receive clear instructions on how to return the item

Important:

  • Items returned without prior authorization will not be accepted.

  • For any return-related questions, feel free to contact us at service@optimvex.com.

3. Damaged or Incorrect Items
Please inspect your order immediately upon delivery.
If you receive a defective, damaged, or incorrect item, reach out to us promptly so we can resolve the issue.

4. Non-Returnable Items
Certain items are not eligible for return, including:

  • Perishable goods (food, plants, flowers)

  • Customized or personalized items

  • Personal hygiene products

  • Hazardous materials or flammable substances

  • Original shipping fees

We also do not accept returns on:

  • Sale items

  • Gift cards

If you’re unsure whether your item is eligible for return, contact us before starting the return process.

5. Exchanges
The quickest way to receive a replacement item is to:

  1. Return the original product

  2. Once your return is processed, place a new order for the replacement item

6. Refunds
Once your return is received and inspected, we will notify you of the refund status.
If approved:

  • Refunds are issued to your original payment method

  • Please allow up to 10 business days for processing

  • Your bank or credit card provider may take additional time to post the refund

If it’s been more than 15 business days since your refund was approved and you haven’t received it, contact us at service@optimvex.com.

7. Return Address
Please make sure to use the return shipping label we provide before sending any items back.

Return Address:
I-Blu Inc
12804 S Spring St,
Los Angeles, CA 90061, USA